At House Plant Shop, we believe the journey of your new plant—from our curated nursery to your living sanctuary—should be as seamless and joyful as the moment you welcome it into your home. We understand that you’re not just receiving a package; you’re awaiting a new, vibrant life to nurture. That’s why we’ve crafted a delivery process that prioritizes the health of your plants, clarity for you, and care at every step.
Our Philosophy: Just as we meticulously select each Philodendron Jose Bueno and Variegated Alocasia for its health and beauty, we apply the same thoughtful care to how we pack and ship your green friends. We bridge the gap between the global jungle and your urban space, ensuring every plant arrives not just alive, but ready to thrive.
Your Delivery Journey, Simplified
From the moment you click “order,” our team springs into action with a clear, two-phase process designed for transparency and plant safety.
Phase 1: Order Processing (1-2 Business Days)
Our team of plant enthusiasts in Long Beach personally prepares your order. Each plant is given a final health check, carefully packed with specialized, eco-conscious materials to ensure stability and moisture retention, and paired with its detailed care guide. We handle every item with the respect it deserves.
Phase 2: Shipping & Transit
Once your carefully packed order leaves our doors, we offer two clear paths to your doorstep, balancing speed, cost, and care for our global community of plant lovers.
🚀 Standard Shipping: The Express Route
Carrier: DHL or FedEx
Cost: $12.95
Transit Time: 10-15 days after dispatch.
Ideal for the eager plant parent who wants their new tropical foliage or rare statement piece to begin its home journey promptly. Our trusted courier partners provide tracking and careful handling for a swift, secure delivery.
🌿 Free Shipping: The Patient Path
Carrier: EMS
Cost: FREE on orders over $50.
Transit Time: 15-25 days after dispatch.
Perfect for planning your indoor jungle oasis. This economical option allows us to pass the savings on to you, making our curated collection of Pet-Friendly Plants, Succulents, and Trailing plants even more accessible. A wonderful choice for non-urgent, value-conscious greenery expansions.
Please Note: We ship globally, bringing the jungle to doorsteps worldwide! However, to ensure plant health and compliance, we are currently unable to deliver to a few remote locations and specific regions in Asia. The checkout process will automatically confirm availability for your address.
After Your Plant Arrives
Your partnership with us continues long after the box is opened. We want you and your plant to be perfectly happy.
- Unboxing with Care: Please open your package promptly upon arrival. Gently acclimate your plant to its new light conditions—a key step for your Tropical Indoor Plants and Rare finds.
- Our Happiness Guarantee: If your green companion doesn’t arrive in the healthy condition we promise, you have 15 days from the delivery date to initiate a return or exchange. We’re here to make it right.
Questions About Your Order’s Journey? We’re here to help.
Reach out to our root-level support team at [email protected].
Thank you for letting us be part of your story. Here’s to growing together, from our home in Long Beach to yours.
The House Plant Shop Team