Welcome, plant lover! At House Plant Shop, we’re passionate about connecting you with your perfect green companions. We’ve curated this list of common questions to help your journey—from browsing our collection to nurturing your new arrivals—be as joyful and seamless as possible.

🌿 About Our Plants & Products

What kinds of plants do you sell?
We offer a carefully curated selection for every type of plant parent. Our collection includes: Air Plants, Flowering Plants, Pet-Friendly Plants, Rare Plants, Succulents & Cacti, Trailing Plants, Tropical Indoor Plants, Kokedama Plants, and more. We also offer essential Garden Tools, Watering Tools, Pots & Planters, and curated Bundles to start or expand your indoor jungle.
Are your plants suitable for beginners?
Absolutely! Our range includes hardy, low-maintenance varieties like many Succulents & Cacti and some Tropical Indoor Plants that are perfect for beginners. Each plant comes with a detailed care guide to set you up for success. For specific recommendations, feel free to reach out!
Do you offer pet-safe plants?
Yes! We have a dedicated Pet-Friendly Plants category. While we recommend keeping all plants out of reach of curious pets, these selections are considered non-toxic. Always monitor your pets around new plants.

📦 Ordering, Shipping & Delivery

Where do you ship from and to?
All orders are lovingly prepared and shipped from our nursery in Long Beach, California (US 90802). We ship globally! However, to ensure plant health and comply with regulations, we are currently unable to deliver to a few remote locations and specific regions in Asia. Your cart will automatically check availability for your address at checkout.
What are my shipping options and costs?
We offer two transparent paths to your doorstep:

🚀 Standard Shipping: ($12.95) via DHL or FedEx. Your order arrives in 10-15 days after dispatch. Ideal for eager plant parents.

🌿 Free Shipping: (on orders over $50) via EMS. Your order arrives in 15-25 days after dispatch. A perfect, economical choice for planning your green oasis.

All orders take 1-2 business days for our team to personally process, check, and pack with care.
How are the plants packaged for shipping?
We treat every plant like the vibrant life it is. Our team performs a final health check, then packs each one with specialized, eco-conscious materials to ensure stability and moisture retention during its journey. We bridge the gap between the global jungle and your urban space.
Will I receive tracking information?
Yes! For Standard Shipping orders, our courier partners (DHL/FedEx) provide full tracking. For Free Shipping (EMS), tracking may vary by destination. You will receive an email with shipping confirmation and available tracking details once your order is on its way.

💳 Payments & Accounts

What payment methods do you accept?
We accept major credit cards: Visa, MasterCard, and JCB, as well as PayPal for a secure and quick checkout.
Is my payment information secure?
Completely. We use industry-standard encryption and secure payment gateways. We do not store your full payment details on our servers.

♻️ Returns, Exchanges & Guarantee

What is your Happiness Guarantee?
We stand by the health of our plants. If your green companion doesn’t arrive in the thriving condition we promise, please contact us within 15 days of the delivery date to initiate a return or exchange. We’re here to make it right.
How do I return or exchange a plant?
Please reach out to our root-level support team at [email protected] within the 15-day window. Include your order number and photos of the plant. We’ll guide you through the simple process and arrange a replacement or refund. Please note: return shipping costs for non-damaged items are the customer’s responsibility.
What should I do when my plant arrives?
Unbox promptly! Give your plant some TLC. Gently acclimate it to its new light conditions—this is especially important for your Tropical Indoor Plants and Rare finds. Water it according to its care guide and let it settle into its new home.

🌱 Aftercare & Support

Where can I find care instructions for my plant?
A detailed, printed care guide is included with every plant order! For additional tips or specific questions, our website blog and our support team are great resources. Remember, every plant’s needs are unique.
I have a question not covered here. How can I contact you?
Our dedicated team of plant enthusiasts is always here to help. For the fastest response, please email us at [email protected]. We’re based in Long Beach and love hearing from our global community of plant lovers.

Thank you for letting House Plant Shop be part of your plant journey. We’re more than a shop—we’re your partners in growing a greener, more joyful space.

Here’s to growing together,
The House Plant Shop Team
Long Beach, California

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