Privacy Policy

Last Updated: October 26, 2023

Hello, plant lover! At House Plant Shop, we believe in nurturing trust just as we nurture our plants. Your privacy is as important to us as the right soil is to a rare Monstera. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit houseplant-shop.com and make our world a little greener.

Our shop is designed for a global community of plant enthusiasts—from the beginner seeking their first Pet-Friendly Plant to the seasoned collector browsing our Rare Plants section. We’ve crafted this policy to be as transparent and straightforward as our plant care guides, ensuring you can shop with the same confidence you feel when choosing a new Succulent or Trailing Plant.

1. Information We Collect

To provide you with a seamless and secure shopping experience—from browsing our Kokedama Plants to checking out with your new Pots & Planters—we collect information you provide directly and automatically.

• Information You Give Us: When you create an account, make a purchase, or contact our support, we collect details like your name, email address, shipping address (such as our nursery at 1481 Norman Street, Long Beach), phone number, and payment information (processed securely via our partners).
• Automatically Collected Information: Like tracking the growth of a Flowering Plant, we use tools to gather data such as your IP address, browser type, device information, and how you navigate our site (e.g., time spent on Garden Tools or Tropical Indoor Plants).
• Cookies and Tracking Technologies: We use cookies—small digital markers—to remember your preferences, keep items in your cart while you browse our Bundles, and understand trends to improve your experience. You can manage cookie settings in your browser.

2. How We Use Your Information

We use your data with care, aiming to make your journey with us as smooth as caring for a hardy Snake Plant.

• To process your orders for Air Plants, Succulents & Cacti, or Watering Tools, and arrange shipping from our sunny California nursery.
• To communicate with you about your order, share plant care tips, and (with your consent) send updates about new Rare Plants or seasonal collections.
• To improve our website, develop new products like Kokedama or Trailing plants, and ensure our payment system works globally (except for restricted regions in Asia).
• To protect the security of your transactions and our community, preventing fraud just as we protect plants with eco-conscious packaging.

3. Sharing and Disclosure of Information

We treat your data like a delicate seedling—we don’t expose it unnecessarily. We only share information in these limited circumstances:

• Service Providers: Trusted partners who help us with payment processing (e.g., for Major Credit Cards and PayPal), shipping, and website operations—all bound by strict confidentiality.
• Legal Compliance: If required by law, we may disclose information to comply with regulations or protect the rights and safety of our customers and House Plant Shop.
• Business Transfers: In the event of a merger or sale, your information may be transferred as part of the transaction, with notice provided.
• We never sell your personal data to third-party advertisers.

4. Data Storage and Security

Your security is our priority. Just as we pack each plant with care for its journey, we protect your information with industry-standard measures.

• Data is stored on secure servers, and we use encryption (SSL technology) for transactions, ensuring your payment details are protected.
• We retain your information only as long as necessary to fulfill orders, comply with laws, or support your ongoing plant journey.
• Please note: While we ship plants globally (excluding some Asian and remote regions), data may be processed in the United States or other locations where our service providers operate, under applicable privacy laws.

5. Your Rights and Choices

You have control over your information, much like choosing the perfect spot for a Tropical Indoor Plant. Depending on your location, you may have the right to:

• Access, update, or delete your personal data.
• Opt out of marketing communications (every email includes an unsubscribe link).
• Disable cookies through your browser settings, though this may affect site functionality.
• Object to or restrict certain data processing where applicable by law.

To exercise these rights, contact us at [email protected]. We’ll respond as promptly as our support team answers questions about Pet-Friendly Plants.

6. Cookies and Tracking Technologies

We use cookies to help our website thrive. They allow us to remember your cart (full of Pots & Planters or Bookstore items), analyze site traffic, and personalize content. Third-party services (like analytics tools) may also use cookies to help us understand trends—for example, which Flowering Plants are most popular. You can adjust your browser settings to refuse cookies, but note that some features may not grow as intended.

7. Updates to This Policy

As our shop grows and evolves—perhaps adding new Garden Tools or expanding our Bundles—we may update this policy. We’ll post changes here with a new “Last Updated” date. Continued use of our site after changes means you accept the updated policy.

🌿 More than a shop—we’re your partners in growing a greener, more joyful space. 🌿